The Polish Bar of Brooklyn » Lifestyle » Customer Feedback
Clinton Hill
470 Myrtle Avenue
(718) 622-5363
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The Good, The Bad
While the overwhelming majority of the feedback we receive from our customers are sterling examples of our commitment to service, there are some instances where we haven't lived up to their expectations. We take those instances very seriously, and use each opportunity to improve our business practices.

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Customer Feedback

Adrienne, Clinton Hill
Dear PBB-My first visit just happened to be on Friday the 13th! It was my luck to have found you and putting all superstitions aside, I can truly say, "it was a very lucky experience for me." The service was professional and friendly. The technicians were on point and the music highlighted the mood. I was very pleased and have vowed to be a weekly customer! Please keep up the good work.

Cyrille, Bed-Stuy
Wonderful service, enjoyed my time there and looking forward to going back.

Sonya, Bed-Stuy
This was my first visit but I will be a regular. The aloe peddi was divine.

Luz, Clinton Hill
The experience was quite enjoyable; I'd never experienced a gel pedicure and it was very nice. My only note is that I thought more time could have been spent on the pumicing of the feet, but that's because I like that part. Overall, it was very good.

Cece, Fr. Greene
I very much enjoyed my experience at pbb and will continue to receive my mani-pedis here! The staff was friendly and courteous especially since they allowed me to come on short notice and I was there up until and after their closing not feeling rushed at all! I'm very happy and look forward to giving my business to pbb. Keep up the great work!

Marjorie LeClerc-Delva, Stamford, CT former Brooklynite
Hello,I really enjoyed viewing your website. I read about your business through Black Enterprise. I use to live in Flatbush and I have most of my relatives there. I plan to buy one of them a gift certificate to your spa! Keep up the good work!

Tonya, Rosedale (NY)
The atmosphere was relaxing,my pedi was great...I will be back.

Tonia, Bed-Stuy
My first visit was 11/2/08 and it was really nice. The place seems to be very clean and the workers seem to be nice.I think the best deal is the 2 week manicure. Everyone should come try the place out.

Paula, Ft. Greene
I enjoyed my manicure and pedicure very much. Your pedicure chairs are very comfortable and ROOMY. That is very important because I am a big person. I usually feel very scrunched up when getting a pedicure.The eyebrow wax was also great.

Thandi, Jamaica (Queens)
I'm an avid fan and supporter of Polish Bar. From the service to the ambiance, Polish Bar is the ONLY place I get my nails done...HANDS DONE! lol

Sara, Clinton Hill
I had a wonderful mani-pedi from Yolanda last Saturday and it was the best foot massage that I have experienced in a long time! Thank you!

Alison, Clinton Hill
I really loved the place. Service was excellent! i will definitely be back.Thanks

Sara, Clinton Hill
hiii my 1st time at ppb was the best!!! i have to say the owner hired great girls!!! the spanish girl in the front desk was really nice ( i think too nice)it really nice to come in a nail salon and feel like your at a girlfriends house..the music is perfect! the best part is that everything is soooo clean!!

Nakia, Bed-stuy
I had a wonderful experience at the Polish Bar.

Kiren, bed-stuy
I've been a customer since the beginning of June. I loved the service at PBB and I recommeded it to my mom and sister whom are regular customers. Keep up the good work and I will see you soon for my gel set. Thank You for a wonderful experience.Kiren :)

Celeste, Bed-Stuy
Great Service, I love coming here. Very clean and tools are opened sanitized in front of you! I love it!

Michelle, Clinton Hill
I had a nice experience and it was even better that I didn't have to wait very long without an appointment. Everyone was very nice and accommodating.

Nina, Cincinnati
I just wanted to comment to Tricialee, that I just finished reading an article about the Polish Bar of Brooklyn in Black Enterprise November 2007. After browsing the website and reading the philosophy, it's amazing. All the way from Cincinnati, OH I wanted to tell you great job!!! I've never visited New York before, but when I do I'll stop by! Maybe for my 25th birthday coming up. Thanks for the motivation.

Tiesha, New Jersey
I visited your salon for the first time on Sunday, June 1 with a family member and I immediately fell in love with PBB way before being serviced. The staff is extremely friendly and proficient in their craft. I have a made up mind that once a month I will travel from New Jersey just to get pampered. In the future, please consider opening up a salon in New Jersey, perhaps in the Newark or New Brunswick area. It is truly worth the drive. Thank you! Thank you!

D, Clinton Hill
Would have liked if I were told that I could pick my shade of polish from the ones in various spots in the store. I am used to salons that have someone ask me which shades I like and then bring them over to me so that I can select my preference. Your space seems to be to small for your customer base, it is hard to find a spot to sit and the window seats are not comfortable. Please accept my comments as critiques, not criticism.

Regina, Clinton Hills
My service was great. I'm impressed. My manicure and pedicure was really nice. I was apprehensive because I went to PPB when it first opened and was disappointed with the service, my nail polished peeled off 2 hours after I got it done and my pedicure was not good at all. But I had a great experience this time and will return.

Lorena, Bedford-Stuyvesant
I enjoyed my manicure @ Polish Bar... The only element I felt was missing was some complimentary treats that could be served such as, cupcakes and small drinks) Also, if you don't want to serve them you could even have them for sell. I like to have something to snack on while waiting to be helped. Otherwise, everything else is divine!!!

Schkea, Bedstuy
I enjoyed my manicure treatment at pbb. The place the people the workers and of cause the manicure was the best I ever had. You have very pretty colors. Keep up the good work it is a very nice place. P.S. I told my girlfriends about pbb.

Darnell, Bedford Stuyvesant
I was given a gift certificate to pbb as a graduation gift in 2007. I never used the gift certificates, but attended a private pamper party for my friend Samantha's 30th birthday. I had such a good time that I immediately booked an appointment to use my year old gift certificates. I got a two week mani and basic pedi and it was fabulous. The service was top notch, the atmosphere just right, and the price was more than fair. I'm coming back next week to get the Aloe pedi and I can't wait!

Paula, Fort Green/Navy Yard
I had a great experience, and just as importantly, at a very fair and reasonable price. Unfortunately, I never got the name of the woman who provided all my services, but she was excellent. Very attentive and detail oriented. Normally, I get waxing, manis and pedis in Manhattan near where I work. Due to a wedding I had that weekend, I decided to try a place in the neighborhood for the first time. (And I have lived here many, many years) I was thrilled with my service and the results and am looking forward to making PBB my new place. I also appreciate you fitting me in on such short notice. Until next time, Pauline.

Tyra, N/A
Hi. I am interested in becoming a client. This is the first time I have heard of the UV Gel treatments, and I'm am interested in trying it out. I typically like to wear my nails natural, so this seems like the treatment for me. I would like to know how often must I get this treatment for my nails? Thanks and keep up the good work!

Yvonne, Midwood
great service.... I enjoyed the experience and will definitely come back and refer friends, family and coworkers.....

Aria, Greenpoint
I really loved my manicure! The woman (who's name escapes me) was really sweet and I got so many compliments on my nails. I wish I lived closer but I don't mind taking the bus!

Toya, N/A
Thanks so much for opening an upscale, yet affordable, nail salon in Clinton Hill. I love it!

Michele, East New York/Canarsie
Yes, My experience at your establishment was a very good experience. Lama, my attendant was very nice and she made me feel quite comfortable. I am definitely coming back and will refer my friends as well.

Monifa, Clinton Hill
The pedicure was HEAVENLY!! I really enjoyed it. I wasn't too fond of my silk wrap though, next time I will get a simple manicure. But overall, the service was great; I found the staff and the owner to be friendly, courteous, and exceptionally professional. I will Definitely be back.

Pricilla, Carnarsie
Hi Tricialee, Thank you very much for the mini-makeover. I've had so many great compliments on my appearance this week. I am using all of the products I purchased and they suit me well. I've had nothing but positive experiences since I began coming to the Polish Bar in July 2007.Thank you so much to you and your wonderful staff.

Rochelle, Crown Heights
i think u guys should have some modern soft music wink wink w00t.

Takisha, Maryland
The atmosphere was feminine and upscale. Definitely a place to go if you want to feel pampered at affordable prices. I was pleased with the results of my manicure and pedicure; however, It would have been fine by me if the worker(pedicurist) was not as gentle with exfoliation or removing my cuticles. Otherwise, no complaints.

Carleen, Brooklyn
My Daughter Jasmine and I enjoyed our mani and pedi and look forward our next visit the exceptional attention given to her was greatly appreciated. I can't say I was please with my eyebrow wax but there is always next time.

Nadine, N/A
I'd like to be on your mailing list.

Fela, Bed Stuy
Love your salon. Can you update my info on the mailing list? …thanks so much! Looking forward to coming in again soon...

N/A, Clinton Hill
On Sunday I came in and had a brazilian, eyebrow, and lip waxing. xxx serviced me, and I must say this was the first time that I have ever had a brazilian wax and she made me feel very comfortable and she worked very quickly. However, I was disappointed with the results. I specifically stated that I wanted all of the hair underneath removed and some hair left on the front. I did not expect to go through so much pain to come home and still have to shave. There were small patches of hair left in the inner lip as well as the outer lip. Though I was not 100% satisfied I am willing to give the polish bar another try, I recognize that customer service is a priority for your company and appreciate this. I am also looking forward to scheduling my next appointment with xxx I'm confident that the next go round she'll pay more attention to the details, I was pleased with the brow and lip waxing and intend to return this weekend for a manicure and pedicure. Thanks for allowing me to post my comment.

Valerie, N/A
Hello, Saw a spot about your shop on some show on TV and have to tell you, looks like you have a winning formula. I moved from Queens, NY to the Lehigh Valley in PA and cannot tell you how ridiculous the salons are here…. I would go to your salon if it were here in my neighborhood! Pedicures alone cost $40 around here and I must get mine when visiting family on visits to New York. Anyway, just wanted to tell you that it looked to me like you had a formula for success. Congratulations! Won't you branch out to the Lehigh Valley or inform me as to how to start my own shop! (seriously though I am in the insurance industry and have no plans to change careers just to get my own pedicures at a reasonable price) Regards and continued success.

Danica, Brooklyn
I have been trying to book a polish bar party since the middle of December. I spoke to a receptionist on 3 SEPARATE OCCASIONS. Each time it was stated that "someone would get back to me." No one ever did. I think it is EXTREMELY UNPROFESSIONAL.

Jody, East Flatbush
This was wonderful!! BETTY was amazing!!!

Adelle, Clinton Hill
I had a really good experience. The manicure and pedi was done very well, i was comfortable, and I look forward to coming back. Thanks!

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